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Terms Conditions That Apply to Your w99y Account

These terms set out the rules that apply every time you use your w99y account — from funding it with Touch 'n Go eWallet or GrabPay to placing a bet on the English Premier League.

Applies on account creationCovers all deposits and withdrawalsTouch 'n Go eWallet, Boost, GrabPay includedAvailable where local law permitsSubject to periodic updates

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TERMS CONTACT PATHS

How to Reach Us About These Terms

Have a question about a specific clause, or need to flag something on your account? Our support team handles terms-related queries through three direct channels. Whether you want to understand how a particular rule applies to your GrabPay deposit or ask what happens to your account data on closure, we can walk you through it directly.

Live Chat Connect through the live chat icon in the bottom corner of any page. Our team can read the relevant clause alongside you and clarify how it applies to your account.

Email Support Send your terms query to our support address found in the footer. Attach any screenshots if your question relates to a specific transaction or payment dispute.

Help Centre The Help Centre lists answers to common terms questions — covering wallet rules, account suspension criteria and how to request a copy of your data.

What These Terms Cover and How They Apply

w99y Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating a w99y account, you confirm you have read and agreed to these terms in full. They govern every action you take inside the platform — depositing RM via Touch 'n Go eWallet, Boost or GrabPay; withdrawing your balance using DuitNow or FPX; browsing slots

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from Pragmatic Play or PG Soft; and placing sportsbook markets on Malaysia Super League or badminton fixtures. Each transaction you make is logged against your account and subject to the rules in force at that time. We may update these terms when our services or local
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regulatory context changes. When we do, we will post the revised version on this page with a clear change date at the top. Continuing to use your account after any update means you accept the new terms. If you disagree with a revision, the right course
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is to stop using the account and contact our support team to request account closure. These terms are written in English and apply across all supported devices — mobile browser, Android or iOS — for all eligible regions where access is permitted under local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Transparency, Data and Account Security Under Our Terms

These terms are not just a formality — they define how your account data is stored, how your wallet balance is protected, and what both sides are responsible for. We want every clause to be readable, not buried in legal language, so here is how the four main areas work in practice.

Account Data Retention

We hold your account records — including deposit history from Touch 'n Go eWallet or Boost — for the period required by applicable law. You may request a copy at any time via support.

Cookie and Session Policy

We use session cookies to keep you logged in across mobile and desktop. No personally identifying data is shared with third-party advertisers. You can clear cookies through your browser settings.

Account Security Obligations

Under these terms, you are responsible for keeping your login credentials private. If you suspect unauthorised access, contact live chat immediately so we can trigger a PIN reset and account review.

Requesting Changes or Closure

To update your registered details or request account closure, submit the request through live chat or email support. Account closures are processed after any outstanding balance or withdrawal has cleared.

Common Questions About w99y Terms & Conditions

These are the questions we hear most often about how our terms work. If your question is not covered here, our live chat team can pull up the specific clause and explain it in plain language.

They apply from the moment your account is created. Every deposit, withdrawal and game session — whether via Boost, GrabPay or FPX — is governed by the terms in force at that time.

Yes. We update the revision date at the top of this page whenever changes go live. If a change materially affects your account, we will also send a notification through your registered contact details.

All wallet methods — including Touch 'n Go eWallet, Boost and GrabPay — fall under the payment and account rules in these terms. The specific deposit and withdrawal steps are covered in the payments section of the Help Centre.

Access depends on local law and is available where local law permits. Players in Ipoh or Seremban should verify that use is permitted in their specific location before creating an account.

We retain records for the period required under applicable law, then delete or anonymise them. You can request a summary of what we hold before closure by contacting support via live chat or email.

Contact live chat immediately. We will place a temporary hold on your account, run a security review, and guide you through the PIN reset process before restoring access to your wallet balance.

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