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How w99y Handles Your Personal Information

We built this page so you know exactly what data we collect when you open an account, make a deposit via Touch 'n Go eWallet or Boost, or reach out to support.

Account data kept secureTouch 'n Go eWallet & Boost deposit records protectedNo data sold to third partiesYour access rights respectedContact us to request changes
w99y How w99y Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete any data we hold on your account, our support team is the right first stop. You can raise a data request through live chat, email or the in-account help centre — we will acknowledge your request and work through the relevant steps with you. Response times depend on the complexity of the request, but we aim to confirm receipt promptly.

Live Chat Start a chat session from the account panel. Describe your data request clearly and our team will guide you through the steps to verify your identity before any changes are made.
Email Support Send your privacy request to our support address from the email registered to your w99y account. Include your account username so we can locate your records without delay.
In-Account Help Centre Log into your account, open the Help section and submit a privacy or data ticket. This path keeps your request linked directly to your account file for faster handling.
DATA HANDLING STANDARDS

How We Protect and Manage What We Store

We apply layered security across every data touchpoint — from the moment you key in your account details to the point a GrabPay or Maybank2u transaction clears. These are not just policy statements; they reflect how our systems are actually configured and monitored.

Encryption in Transit and at Rest

All data exchanged between your device and our servers travels over SSL. Account credentials and payment references are stored in encrypted form, not as plain readable text on our systems.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can clear or block non-essential cookies through your mobile or desktop browser settings at any time.

Data Retention and Deletion

We keep account and transaction records for the period required by applicable regulations. Once that period passes, records are deleted or anonymised. You can request early deletion of non-essential data via live chat or email.

Access Requests and Corrections

You have the right to ask what data we hold and to correct anything inaccurate. Submit the request through our Help Centre or email support with your registered account username, and we will respond after verifying your identity.

Your Privacy Questions, Addressed Directly

These are the data and privacy questions we get asked most often. If your question is not covered here, open a chat from your account panel and our support team will assist.

We collect your name, contact details and the payment method you register — such as Touch 'n Go eWallet or Boost. We also record login activity and device identifiers to keep your account secure.

We only share data with payment processors — GrabPay, DuitNow, FPX — strictly to complete your transactions. We do not sell or pass your personal data to unaffiliated third parties for marketing.

Records are kept for the period required under applicable regulations. After that, data is deleted or anonymised. You can request earlier deletion of non-essential records through live chat or email support.

Yes. Submit a data access request via the in-account Help Centre or by emailing us from your registered address. We will verify your identity first, then provide a summary of the data we hold.

Log into your account and check the profile section for fields you can edit directly. For records you cannot change yourself, contact our support team via live chat and we will update them after verifying your identity.

We use session cookies to keep you logged in and analytical cookies to see how the lobby is used. You can manage or disable non-essential cookies through your browser or mobile device settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.