Reference

Legal Framework for Your w99y Account

These legal terms set out how your account, your data and your activity on w99y are handled — clearly, without the fine-print runaround. Access to our platform, including our sportsbook and casino lobby, depends on local law and is available where local law permits.

Account TermsData & PrivacyCookie PolicyJurisdiction NoticeContact & Requests
w99y Legal Framework for Your w99y Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Got a question about your account terms, a data request or a notice about a policy change? We keep our legal contact paths short and direct. Whether you are in Ipoh or anywhere else in Malaysia, the same channels apply — no need to hunt through multiple pages to find the right team.

Live Chat Start a live chat from your account dashboard to raise a legal or policy question. Our support team logs every query and escalates formal requests to the right team.
Account Message Centre Send a written request through the secure message centre inside your account. This creates a dated record, which is useful for data access or account-closure requests.
Email Support For formal legal notices or written data requests, use the dedicated support email address shown under your account settings. We acknowledge receipt within one business day.
DATA & ACCOUNT SECURITY

How We Protect and Handle Your Information

Security and clarity go together here. We apply SSL encryption across all account pages and payment flows — that means your Touch 'n Go eWallet top-up, your Boost deposit confirmation and your GrabPay withdrawal request all travel over an encrypted connection. We do not store full card numbers or wallet credentials on our servers. Below are the four areas we take most seriously when it comes to your data and account integrity.

Data Retention

We keep your account data only as long as your account is active or as required by applicable law. Once a retention period ends, data is deleted or anonymised — not archived indefinitely.

Cookie Practice

Our cookie policy covers session cookies for login continuity and analytics cookies for lobby performance. You can adjust non-essential cookie settings through your browser or account preferences.

Account Security Steps

Login uses a one-time password sent to your registered mobile number. If you believe your account has been accessed without permission, use the live chat channel immediately to freeze it.

Requesting Changes

To correct, access or delete the personal data we hold, send a request through the account message centre. We verify your identity before actioning any change to protect you from unauthorised requests.

Your Legal Questions, Answered Directly

These are the questions we hear most often about account terms, data rights and policy changes. Each answer reflects how we actually operate — not a generic template.

These terms apply to anyone who opens and uses a w99y account. Access depends on local law and is available only where local law permits it in your region.

Yes. Send a data access request through the secure message centre in your account. We verify your identity first, then provide a summary of the personal data we hold within a reasonable timeframe.

We send a notice to your registered contact — either in-app or by email — before any material change takes effect. You will have a clear window to review the updated terms before they apply to your account.

All payment transactions, including those via Touch 'n Go eWallet, Boost and GrabPay, are processed under the payment terms attached to your account, which form part of this legal framework.

Once your account is closed, we retain only what is required by law. Data not subject to a legal retention obligation is deleted or anonymised in line with our data retention policy.

Your account agreement is subject to applicable law in the jurisdiction where you are located. Where any clause conflicts with local Malaysian law, that clause yields to the applicable legal requirement.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.